A recent article in the Guardian discussed concerns with the process on recent NHS procurement projects.
The article included statements made by Capita and the chairman of the British Medical Association, both highlighting issues with the process for the tender of the new 24 hour 111 helpline.
"...In a statement, the company said: "Clearly there are ways that the NHS Direct helpline could be improved and run more efficiently. However, the current tender process is not constructed in a manner that will result in cost-effective services that can flex to the dynamic needs of the public. In particular, it does not currently allow any online interaction..."
For the full article, please click here.
