Thornton & Lowe delivered comprehensive procurement support services to a housing association, for a responsive repairs contract. Our team of procurement professionals provided specialist advice on benchmarking provisions and market testing.
As part of our services, our procurement professionals guided our client on EU compliance and value for money, ensuring an improved service provision and increased customer satisfaction.
Our client used the direct labour organisation (DLO) of a larger housing association, which was not performing to an adequate standard. Using our knowledge and experience of procurement legislation, we assessed EU compliant routes to allow our client to find a trusted local partner.